Peter Ward

Professor, Ross Chair in Management, and Director, Center for Operational Excellence
Department of Management Sciences

Peter Ward joined The Ohio State University in 1988 after earning a doctorate in operations management at Boston University. He is professor of operations management and holds the Richard M. Ross Chair in Management at the Fisher College of Business. He has been chair of the Department of Management Sciences since 2004. He leads the Center for Operational Excellence that includes 37 corporate members dedicated to collaborating with faculty and students in pursuit of excellence in operations. He does research in the area of managing processes for improved quality and effectiveness and has received a number of awards for his publications in this area, including Fisher College’s Pace Setters research award in 2003; the Shingo Prize for research in 2004; and a distinguished scholar award from the Academy of Management in 2007. He also leads the Master of Business Operational Excellence program that trains mid-career healthcare leaders to manage processes more effectively. His current professional passion, reflected in his research and teaching, is the application of operational excellence processes in various healthcare settings to achieve more affordable and more effective care.