M. Johnny Rungtusanatham is a professor of Management Sciences in The Ohio State University’s Fisher College of Business. Prior to joining the faculty at Ohio State, he held faculty and administrative positions at the University of Minnesota, Arizona State University, and the University of Wisconsin-Madison. His research focuses on the implementation and effectiveness of quality management, the development of a mass customization capability, and the design of robust supply chains through buyer-supplier structural and relational dynamics. Dr. Rungtusanatham has received numerous awards in research, teaching, and professional service, and his publications appear in his field’s most prestigious academic and practitioner journals. He has presented his research and taught at institutions throughout the U.S. and abroad. He has also co-authored two textbooks in operations management and has conducted research with, consulted with, and provided executive training for Arizona Public Services, CHS Inc., Chevron Corporation, Deere & Company, e-Bags.com, E-Source, Honeywell, Intel, LG Electronics, Medtronics, ON Semiconductor, Phelps Dodge, Seaquist Closures, United Technologies, and Zytec. Dr. Rungtusanatham earned his Ph.D. degree at the University of Minnesota.